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FAQ


What can you tell me about your store?

Our goal is to offer our customers the highest quality products at the lowest prices. Our highly trained Sales & Customer Service Representatives are always friendly and are available to help you find the items that suit your specific needs.

We have a selection of over 300,000 home decor products across our sites, and new items are added daily.

We strive to provide you with a superb experience that will make us your one stop retailer for all your home decor needs.


Will I be charged for shipping?

Within the 48 contiguous U.S. states: We offer free standard ground shipping on orders of $75 or greater. Orders of $74.99 or less are charged $7.95. For expedited shipping or other special requests please contact us and we will do our utmost to assist you.

All other destinations: As shipping charges to other destinations can vary greatly, our shipping process is as follows: After you place an order you will be contacted by our customer service department, and we will let you know what the shipping costs will be. Your order will NOT be finalized until you approve the shipping charges. Please note that shipping to other destinations may take 5 - 7 days longer than normal shipments.


Do you ship to P.O. Boxes?

Depending on the items you order we may be able to ship to a P.O. Box. If you prefer to ship to a P.O. Box, feel free to give us a call at 800-677-6890, and we will be glad to discuss shipping options with you. Alternatively, you can go ahead and place your order, and we will contact you if there is any problem shipping to your address.


How do I edit the Billing or Shipping information on my account or on an order I already placed?

To update your account information, log in to your account and click on the Update Your Account link.

Please note that this will not change the shipping address on an existing order. If you currently have an order with us that did not yet ship and you would like it to ship to a different address than the one on your account when you placed the order, please call us at 800-677-6890.


I forgot my password. How do I access my account?

Click the Forgot Password link on the Log in page, and follow the directions to reset your password.


What types of payment do you accept?

We accept the following payment methods when using our online ordering system:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Pay Pal

We also accept personal checks, certified checks and money orders. Please call 800-677-6890 for details.


Can I cancel an order after it is submitted?

As long as your order has not yet entered the shipping process, you can cancel your order. To prevent an order from shipping, it is vital that you call us at 800-677-6890 or email us cs@goingdecor.com as soon as possible.

Once an order has entered the shipping process, we may not be able to accept a cancellation and/or your order may be considered a return.


How do I check the current status of my order?

If you created an account when placing your order, or placed it using an existing account, log in to your account and click on Order History.

If you placed your order as a guest and did not create an account, use the Find My Order tool to track your order.


I checked out as a guest and do not remember my order number. Can I still track my order?

For security purposes, the Find My Order tool requires you to enter your order number. If you do not have your order number available, please call Customer Service at 800-677-6890 and we will be glad to help you out.


What if I need to return something?

If you were inadvertently shipped a product different than the one you ordered please contact us within 48 hours of receiving the product. We will provide a Return Authorization Number, arrange for the return shipment and have the correct product shipped free of charge. For more detailed information on other types of returns please refer to our return policy.


Ordering online is not my thing. Is there any other way for me to place an order?

Sure! While we protect all information you provide us with policies and technologies that exceed industry standards, we understand that online orders may not be the best fit for everyone. Feel free to give us a call at 800-677-6890 and one of our Customer Specialists will be glad to help you.


Is it safe to send my Credit Card number through your site?

Our site uses an SSL (Secure Sockets Layer) Connection. SSL works by using a private key to encrypt data that's transferred over the SSL connection. This Web site secures your private information using an SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.


Will the information I provide you be kept private?

When you place orders or access your account information, our secure server software (SSL) encrypts all information you input before it is sent to us. The data we collect from you is protected against unauthorized access. We have very strict policies and procedures designed to protect the privacy of our customers. We will never share or sell your personal information with any external organization, unless you provide prior consent. Any personal information you wish to provide is also protected internally.


Will I receive promotional emails from your site? Do you share my email address with any other sites or marketing companies?

We do not believe in spamming and do not use your email address to send any information that is not directly related to your order. If you do wish to receive occasional emails with updates, coupons or promotions, you must opt in to our mailing list when you create your account. If you did not opt in when you created your account, you can do so by changing your preference on the Account Information page.


How can I contact you?

Whether you are an existing customer, looking to become a customer or just have a question, we would love to hear from you! Please see all our contact information here.